Tickets | Equinix Product Documentation

Retrieve a ticket

Request

This method retrieves a ticket by its ID for a user with permission to view this request.

Security

BearerAuth

Path

idstring, [ 1 .. 100 ]required

Identifier of the ticket.

Payload

// No request payload

Responses

Bodyapplication/json

categorystring, [ 10 .. 100 ] characters

Tickets Category.

Example:"Network"

subCategorystring, [ 10 .. 100 ] characters

Tickets Sub Category.

Example:"NE Connectivity Issue"

descriptionstring, [ 10 .. 4000 ] characters

Description of the trouble or issue.

Example:"Trouble Descriptions of network connections"

primaryIdstring, [ 10 .. 100 ] characters

Primary reference identifier associated with the troubled asset, such as cage identifier.

Example:"AM0:000:00000"

occurredDateTimestring, (date-time)

Date and time the issue occurred.

idstring, [ 10 .. 20 ] characters

Unique identifier of the ticket.

Example:"1-9808089098"

secondaryIdstring, [ 10 .. 100 ] characters

Secondary reference identifier associated with the troubled asset.

Example:"AM0:000:00000:000"

customerReferenceIdstring, [ 10 .. 100 ] characters

Customer Reference Number / External Reference Number.

Example:"External Reference Number"

resolutionDateTimestring, (date-time)

The resolution date and time

resolutionsArray of objects(Resolutions)

Resolution Details.

statusstring

The current status of the ticket.

Enum:"RECEIVED""IN_PROGRESS""ON_HOLD""CLOSED""CANCELLED"

detailsLAYER1_0000_XXXX (object) or NETWORK_0001_XXXX (object) or POWER_0002_XXXX (object) or ENVIRONMENT_0003_XXXX (object) or HARDWARE_0004_XXXX (object) or SECURITY_0005_XXXX (object) or MANAGED_SERVICE_0006_XXXX (object) or SMARTVIEW_0007_XXXX (object) or SMARTKEY_0008XXXX (object) or BILLING_0010XXXX (object) or METROCONNECT_0012_XXXX (object)

Any of:

Details or requirements to support ticket resolution, depending on the trouble category you are facing.

notesArray of objects(Note)

The note(s) that are associated to the ticket.

attachmentsArray of objects, <= 5 items(Attachment)

File(s) attached to the ticket

contactsArray of objects(Contacts)

List of persons who will be contacted for this ticket.

Response

[
  {
    "category": "Network",
    "subCategory": "General Network connectivity  Issue",
    "description": "None",
    "primaryId": "SG0:00:000000",
    "occurredDateTime": "2020-12-12T18:17:04.000Z",
    "id": "1-20001234567",
    "resolutionDateTime": "2020-12-12T18:19:44Z",
    "resolutions": [ … ],
    "status": "CLOSED",
    "contacts": [ … ],
    "notes": [ … ],
    "details": { … }
  }
]